Shipping policy

Shipping & Delivery

North America

  • All Canada and U.S. orders are shipped from the Company’s Seattle facility in North America FOB Origin, Prepay, and Add (Uniform Commercial Code).
  • Under this term, MycoFold takes responsibility for arranging for standard freight insurance on all shipments.

International

  • All international orders are shipped FCA Origin (Incoterms 2020).
  • In addition, as provided for under FCA Origin, MycoFold will act as a transportation agent and assume responsibility to arrange for and pay for transportation and standard freight insurance to the point of entry in the Purchaser's country and invoice the Purchaser for those costs.
  • The Purchaser assumes all responsibility for importing the product into the Purchaser’s country, including obtaining all required permits, licenses, or certificates.
  • MycoFold shall not be liable, under any circumstances, for the failure of any government authority to issue such permits, licenses, or certificates.

FOB Origin Collect (Canada and US) 

  • Upon request from the Purchaser, MycoFold will ship Canada and US orders (FOB-ORIGIN, Collect) using the Purchaser's preferred courier and account number.
  • MycoFold recommends using FedEx and UPS for North American shipments. For orders shipped via the Collect method, MycoFold is not responsible for remunerating product(s) under any circumstances, and all handling charges still apply and will be added to the Purchaser's invoice.
  • MycoFold will not pay any shipping costs nor pay for any damage to the product(s) that occurs during shipment. MycoFold will have no responsibility for any delays after delivering the product(s) to the carrier.
  • Purchaser will be solely responsible for any and all claims related to the carrier's shipment.

FCA Origin Collect (International) 

  • Upon request from the Purchaser, MycoFold will ship International orders (FCA-ORIGIN, Collect) using the Purchaser's preferred courier and account number.
  • MycoFold recommends using FedEx or DHL Express for European shipments.
  • For orders shipped via the Collect method, MycoFold is not responsible for remunerating product(s) under any circumstances, and all handling charges still apply and will be added to the Purchaser's invoice.
  • MycoFold will not pay any shipping costs nor pay for any damage to the product(s) that occurs during shipment.
  • MycoFold will have no responsibility for any delays after delivering the product(s) to the carrier.
  • Purchaser will be solely responsible for any and all claims related to the carrier's shipment.
  • Please note that Harmonized System (HS) codes are only provided for information purposes.
  • Many variables, including end use and /or other provisions in your local country tariff, may impact whether or not the HS Code provided by MycoFold is appropriate for your country.
  • The importer is responsible for determining and submitting any import or export declarations.
  • MycoFold assumes no responsibility for the use of this information by the recipient for their import and export declarations.

CANCELLATIONS, CLAIMS & RETURNS

  • Once the Purchaser confirms a purchase order, changes may not be possible.
  • If MycoFold is directly and solely responsible for a shipping error, a replacement product will be shipped at no charge, or the Purchaser’s account will be credited.
  • It is the Purchaser’s responsibility to examine all shipments thoroughly upon receipt.
  • Claims for damages, errors, or omissions must be made within two (2) days of parcel delivery as recorded by the courier.
  • MycoFold reserves the right to deny a claim if it results from inappropriate usage or handling rather than a failure of the product to meet specifications as outlined on our Product Data Sheets, when used under normal conditions in your laboratory.
  • Claims for custom products will not be approved if such product meets the specifications on the custom order form. 

AUTHORIZED USES

  • All products are provided for laboratory Research Use Only, Not For Diagnostic or Therapeutic Use, and are not to be administered to humans.
  • Cell products shall be used in accordance with all applicable laws, rules, and regulations, including but not limited to applicable privacy laws, and in accordance with any donor consent form, Product Data Sheet, or any other label or document shipped with or otherwise associated with any of the products.
  • For Cell Products, Purchaser shall not sequence or otherwise use the cell products for the purpose of identifying the donor of the cell products or any genealogical analysis.
  • Purchaser may only transfer sequencing or analytical data generated from the cell products to a third party on the condition that such third party will not use such sequencing or analytical data to identify the donor or for any genealogical analysis.
  • A breach of this condition by the third party shall be deemed a breach of this Contract by the Purchaser.

NO RESALE

  • The Purchaser shall not make products or any portion of them, in any way, shape, or form, including as a component of another product available for the purpose of sale or further transfer to a third party, or alter or remove the product label and the MycoFold mark of origin without the express written permission of MycoFold.